360 Mechanic Inc.

Jess Cardenas 2 months ago

I had a cylinder misfire in my Chrysler Pacifica out of nowhere as I was traveling to NY from CT at 10:30 pm on a Saturday night. Since I’m not from the area, I didn’t know what to do or who to call that late until I came across this business. Despite it being so late at night, Raph showed up and was able to change my spark plugs. He was very friendly and super knowledgeable. He showed me the difference in the old vs new parts and answered all the questions I had. Once he finished with the job I was cleared to travel back home to CT.

Jeorgewithaj 3 months ago

My dodge charger engine completely blew and the oil and coolant were mixing together. My car was basically totaled and it didn’t work anymore. I brought my car here and they put a new engine with 21k miles and had it done in less than 3 days . They had my dodge charger brand new ready for me and gave me so much advice ! They even told me I can come back to flush it and took care of me so well. This place doesn’t care about your money, they understand that we’re people and treat you like a human ! That’s super rare to find in mechanics nowadays. I’m so happy I found this shop and any car problems I will be being it here !

Melina Carmona 6 months ago

I received instant help when I called on a Sunday afternoon, rodents ate some wires and did quite some damage where I couldn’t even drive the car, I reached out to Ralph and he sent a tow to me within 25 minutes. Work was done on my car promptly, my car was ready on Tuesday for pick up. I also went to Ralph to install a headlight that was broken a week after and he installed it in less than an hour. 10/10 recommended.

ruth mejia 6 months ago

We had a good first experience, but the second time was a serious letdown. We brought the car in for a steering rack issue, and after getting it back, the vehicle is now worse. The steering wheel constantly shakes, and driving it feels unsafe—something that was not happening before their repair. We also asked them to check the shocks, springs, and tie rods and were told everything was fine. That turned out to be completely inaccurate. A second mechanic showed us in person that all of those components are worn out and need replacement. Missing that many major issues—and sending a customer back on the road with a car that feels unsafe—is unacceptable. We now have to pay again to fix what should have been properly diagnosed. We’re honestly just relieved we caught this before something worse happened. Would not recommend.

J. J. 6 months ago

After having another issue with my car (there was a clunking noise on the driver left side) I brought it to Raph again. He suggested it was the rack-and-pin, and power steering motor that needed to be replaced. I had other things that he changed that were done well, but the steering wheel shakes now. It is quite scary while driving 70 mph on the highway and having your steering not responding normally. When I showed Raph he responded that it's normal and the only other solution was to install a new one (which would cost more). I don't find this to be good service especially when it involves something so dangerous as steering ability. Mind you, this 2nd trip to Raph cost me $3,000. From my first experience with him, I did not expect this. I am disappointed and had to revise my review from 5 to 3 stars. Raph reached out to me to resolve the issue. He said he would check the price of a new rack and pin and then never responded until I reached out to him to help him fix this issue. He then said he will charge me the difference between a new and used rack and pin. However, he also wanted to charge me for the inner and outer tire rods as well as the wheel alignment (which I already paid